General Conditions of Carriage of Passenger and Baggage
GENERAL CONDITIONS OF CARRIAGE OF PASSENGER AND BAGGAGE
Ticket means either the Electronic Ticket or the paper document entitled “Passenger Ticket and Baggage Check”, in each issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.
(1). Fare Applicability
Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Ticket fares do not include ground transport.
(2). Normal Fare
Normal Fare means the highest fare established for Business Class and Economy Class that is applicable within a mentioned period.
(3). Special Fare
Special fare means all fare types other than “Normal Fare”.
(4). Child Fare
Children in the aged between 2-12 are charged 75% of the normal adult fare.
(5). Infant Fare
Infants under the age of 2 who are not provided with seats are charged 10% of the normal adult fare.
(6). Helpful Tip
Special fare tickets / some discounted tickets involve restrictions of use, including, but not limited to, Non-Refundable, Non-Rebooking, and Non-Endorsable. When making a booking, please be aware of the fare restrictions of your ticket so that you can choose the most suitable fare for yourself.
3. Ticket Validity
A normal fare ticket is valid for one year from the date of commencement of travel or, if no portion of the ticket is used, from the date of issue thereof. The period of validity for a special fare ticket is subject to our relevant policies.
4. Fees and Taxes
Applicable fees and taxes collected by governments, relevant authorities, or airport operators, insurance surcharges and fuel surcharges are not included in the fare, and shall be payable by the passenger.
5. Itinerary of E-ticket for Air Transport
The Itinerary of E-ticket is a payment or reimbursement voucher for passengers that have purchased the e-ticket. You may obtain it from Myanmar Airways International or from our authorized agents either at the time of e-ticket purchase.
6. Reservation and Ticket Purchase
You can make a reservation and purchase a ticket via our website, booking offices or authorized agents. Please make the payment within the required time period after booking; else, your reservation and your booked seat will be canceled automatically.
At the time of ticket issuance, you need to show your valid passports, visas, etc. The valid passports presented at the time of ticket issuance must be the same as that presented at the time of check-in.
The disabled, pregnant, and sick passengers need to present all the necessary documentation which they are fit to travel by air. The documentation shall be issued by an authorized doctor accredited by the airline.
7. Changes to Ticket
After ticket issued, if you need to change your flight, date of travel, or class of service, please notify us as soon as possible and we will handle your request based on the fare conditions of your ticket. If your ticket was a discount ticket, there may be no seats at the same discount as your original booking on your desired flight.
You are required to pay the fare difference in addition to the changes fee if the class of service can be changed.
8. Reconfirmation of Ticket Reservation
Existing reservations for onward or return flights will not be required for reconfirmation. However, if other carriers require the passenger to reconfirm the onward or return reservation, a failure to comply with any such requirement will entitle the concerned carriers to cancel the onward or return reservation.
You are strongly suggested to keep yourself updated on the reconfirmation requirements of the concerned carriers.
9. Use of Flight Coupons and Sequence
The flight coupons must be used in the sequence printed in the passenger coupon of the ticket. Travel out of sequence is not allowed. In the case of passenger change itinerary, the airline will determine the fares based on the new itinerary. Passenger will have to pay any additional amount between the original paid and the total fares applicable of the new itinerary, the unused coupons of passenger ticket cannot be used anymore.
10. Advance Seating Request
You may request your favorite seat in advance during booking time and during check-in on some flights.
However, we cannot guarantee the availability of any particular seat you have requested. Even after boarding of the aircraft and this may be necessary for operational, safety or security reasons, we reserve the right to assign and reassign onboard seats at any time.
11. Limitations of Carriage
Unaccompanied minor, disabled persons, pregnant women, persons with illness or other requiring special assistance who acceptance for carriage is subject to prior arrangement with us. We reserve the right to refuse carriage to any passenger who fails to keep us properly informed or produce relevant proof at the time of ticket purchase.
If you request a refund after the ticket issued, please contact us within your ticket validity period.
We will process your request according to the fare conditions of your ticket. Your request for a refund shall be made at the original ticket issuance, and you shall present valid travel documents to verify your request. If you have to change your travel plan due to reasons on the part of Myanmar Airways International, you may request a refund and you will get an involuntary refund, free of charge.
If you request a refund of your own accord, you will get a voluntary refund and be charged a refund fee in accordance with our applicable procedures. In case, you have issued ticket by applying very special discounted fares, refund accordance with our applicable fares policy.
You can check-in at airport check-in counters and you are strongly advised to be at the designated airport in advance to an extent that leaves you sufficient time for the relevant formalities. Check-in deadlines differ according to airports and if passengers fail to check-in before check-in deadlines, the airline has the right to cancel your reservation. You are required to present your valid ID for check-in and security check.
14. Prohibited Items for Carriage as Baggage
Flammables, explosives (e.g. lighters, matches), poisonous, corrosive, and radioactive substances which are harmful to aircraft safety and prohibited from carriage by law, rules or government regulations. Firearms, ammunition, ordnances, police equipment, crossbows, daggers are prohibited items and controlled by the state. Perishable fresh items of pungent odor such as seafood and durians, items which are not suitable for carriage. Please contact us for details.
15. Prohibited Items for Carriage as Checked Baggage
Lithium batteries and lithium battery mobile power packs, lighters, lighter fuel, perishable items, fragile and breakable items. Please contact us for more information.
16. Items not Advisable to carry in Checked Baggage
Following items are not advisable for you to include in your Checked Baggage: money, jewelry, negotiable papers, important documents, identification documents, passports, precious metals, paintings and calligraphic works, laptops, personal electronic devices, samples, or other valuables and prescribed medicine to be taken regularly.
17. Restricted Items for Carriage
Foldable electric wheelchairs, sport equipments, electrical appliances, dry ice and alcoholic drinks can be carried only if they are in accordance with all relevant regulations and have got prior permission. Please contact us for details.
18. Baggage Packing
Strongly advised to properly pack and secure with lock your checked baggage, able to be resistance for normal operations and shouldn’t be over-packed and overweight than the baggage resistance limitation. We reserve the right to refuse carriage of any baggage which fails to meet the specified requirements, and we shall not be held responsible for any damage arising there from.
19. Carry-on Baggage Allowance
|Travel Class||Piece||Weight (Per Piece)||Size|
|Business Class||1||7 Kgs||L58cm x W34cm x H23cm (115cm)|
|Economy Class||1||7 Kgs||L58cm x W34cm x H23cm (115cm)|
Baggage that fails to meet the above regulations shall be checked baggage.
Liquids, Aerosols, and Gels (LAGs) in cabin baggage are subject to government regulations.
It's in cabin baggage and has a maximum capacity of 100 milliliters each. Containers with liquid contents must be packed in a re-sealable, transparent plastic bag. The total capacity of a plastic bag must not exceed one liter.
20. Free Baggage Allowance on Checked Baggage
|Business Class||Economy Class|
|Ticketed/Maximum Free Allowance (kg) (Adult)||30||20|
|Ticketed/Maximum Free Allowance (kg) (Infant)||10||10|
|Diamond Privileged Member (plus 20 kg)||50||40|
|Ruby Privileged Member (plus 10 kg)||40||30|
You traveling with a wheelchair, crutches or any other orthopedic tools may carry this free of charge.
Excess baggage will be charged when:
Baggage of Economy Class passenger exceeds the weight of 20kg.
Baggage of Business Class passengers exceeds the weight of 30kg.
21. Security Check
According to government regulations, you and your checked/carry-on baggage shall be subject to a security check before boarding.
22. Flight Change and Cancellation
Compliance with government regulations and national laws, in the interest of flight safety and for any uncontrollable or unforeseeable reasons, we may change the aircraft type or route, cancel, suspend or delay any flight without prior notice.
23. Assistance on Flight Disruption
In the situation of flight delay or cancellation due to aircraft deployment, crew rescheduling, equipment maintenance, and other commercial factors on the part of Myanmar Airways International, we will inform you up-to-date on the flight and provide with meals and drinks, hotel accommodations and other services if needed. In the situation of flight delay or cancellation due to air traffic control, weather, emergencies and other factors or caused by any personal problems on the part of any passenger, we will inform you up-to-date on the flight and help arrangement of meals and hotel accommodation for passenger, but the relevant expenses are payable by the passenger.
24. Damaged or Delayed Bags
For damaged baggage, a Damage Baggage Report will be completed by our staff. The reporting passenger will be issued a copy if the passenger reports the damage immediately upon arrival (in the baggage reclaim area), the passenger will also need to produce a valid ticket coupon or a PNR address or E-ticket number (E-ticket Passenger) for the applicable flight plus a valid claim tag.
A Damage Baggage Report shall not be completed if the baggage tag and/or claim tag shows that the baggage was accepted under limited release conditions with the 'received damaged' or 'unsuitably packed' box checked.
Compensation will be based on the actual damage. We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewelry, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples.
All claims for expenses made in connection with delayed (first need expenses) and/or lost (replacement) baggage should be made in writing and sent to our office.
Passengers can be advised that Myanmar Airways International reimburse the expenses,
Passengers can include the Passengers coupon, proof of travel and/or Confirmation Note,
A Claim tag and receipts for the expenses made can be enclosed.
Passengers will be advised that Myanmar Airways International liability in cases of definitively lost checked baggage is limited to the Myanmar Airways International General Terms and Conditions and the terms and conditions of the Warsaw Convention, The Hague Protocol. All claims should be made in writing.
We do not accept responsibility/liability for any missing or damaged carry-on baggage articles left on board the aircraft and security items. Myanmar Airways International does however; try to return these items to their rightful owners. If such articles are found at the station they will be stored in a safe manner. Upon request they can be returned to the passenger (on the passenger's expenses). For valuable articles confirmation of ownership is needed and the passenger should sign for the receipt.
25. Special Assistance
If you need a wheelchair on your flights, please call our customer service center who is happy to assist you with further information and will add the necessary information to your booking.
Children Travelling Alone
Meet and Assist Service: We can provide an escort at the request of their parents or legal guardians for:
Unaccompanied Minors - Aged between 6 to 12
Young Passengers - Aged between 12 to 16
Children, 3 or 4 years of age may be accompanied by another passenger 12 to 15 years of age provided that unaccompanied minor procedures are followed for both.
A company doctor or a certified doctor's certificate and approval are required for expectant mother who is with any week of pregnancy. For between 35-36 weeks of pregnancy, the mother must be accompanied by a doctor or a qualified nurse. After 36 weeks, travel is not acceptable.
Please contact our Reservation team for more information on the above matters.
26. Helpful Tip about Travel Requirements
You may require a visa to travel to some destinations. It is your sole responsibility to obtain this visa. Before purchasing tickets, you should full understanding of the rules and regulations on entry, exit and transit and the applicable laws of the countries where you are going to travel to and learn about other important travel information. You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter. More information on passport and visa requirements is available at the embassy of the country or countries you will be traveling to. During travel, make sure to bring all the required valid travel documents (like passport and visa) and comply with entry, exit and transit’s requirements and other rules and regulations of the country you are traveling in. If you fail to provide the required or valid travel documents, you could end up being denied entry or exit, and you will be held responsible for any consequences and all losses that could arise therefrom.